Frequently Asked Questions

How long will my order take to arrive?
 For pre-orders, the manufacturing process will take 2-4 weeks after the pre-order period has ended. Once the production period is done, the shipping can take from 2-8+ weeks for international shipping. Please note that for now, my shipping is based in Mexico.
As for Colombia, shipping can take up to three months so please consider this before placing an order

Can you ship to my country?
Shipping is worldwide! As long as Mexico provides service to your country, my current shipping assistant can ship to you. Note that there are restrictions out of our control when shipping to certain areas.
We can not ship to Israel, Haiti, Russia, Ireland, Saudi Arabia. For Colombia, you may order at your own risk of having your package delayed. 

Can I get a refund?
If the item you received is defective you can email me for a refund. Read my shop policy for more information.
Please note this is a case-by-case situation and it will need to be revised. 


For any concerns, please contact me via email only